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We fully stand by the quality and specifications of our products and offer a 30-day money back guarantee provided the merchandise is in original, unmarked condition.
All items come with a 100% full 30-day unconditional money back guarantee, less shipping expenses. If you don't love your jewelry, please send it back for a refund. Please note this does not apply to custom made or special order jewelry.
Most necklaces, bracelets and non-customizable jewerlry items typically quality for a full refund. Most rings are made to order. Each item on our website has a "Return Policy" section under "Product Details", please refer to that to determine if your item is eligible for a full refund or not.
All loose diamonds are given a sold with a 30-day full refund period as well no questions asked.
Custom jewelry is our specialty, and so we offer some items which are highly customizable created just for you to your exact specifications. Rather then offer a bland selection with limited alloys, diamond qualities, etc we always strive to offer our customers a wide variety of customizable configurations for jewelry. For this reason we can not offer an unconditional return policy for custom items, but our return policy is very reasonable and one of the best in the industry for custom items.
For custom made and special order items returned for an exchange, we will rework or resize any custom made jewelry at no charge. Or you may simply exchange for another item of equal or greater value where you are only responsible to pay for the difference in price, if any.
In fact we will continue to exchange your custom made jewelry and absorb all labor losses that went into making it and shipping costs to ship it to you until you are 100% satisfied. (Note: This service is provided at our discretion as long as we feel it is not being abused.) No other jeweler is committed to your satisfaction with custom made jewelry like we are, because we feel these items are a reflection of our own craftsmanship and we take great pride in our work.
For custom made and special order items returned for a refund, a 25% restocking fee minus shipping expenses will be assessed if you would simply like to have a refund and are not interested in an exchange.
In order to qualify for the 30-day return, you must return your jewelry post-marked no later than 30 days after the date of which you received it. If you have any questions, please email us prior to placing an order. Please also note there is a $10 charge for the jewelry box if it is not returned with the jewelry.
In the event you place an order and your card has been billed but you later decide to cancel the order prior to shipment, there is a 3% non-refundable charge. This is due to the fact that the credit card companies charge us to process your credit card and these fees are non-refundable to us even if we issue a full refund.
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30-Day Return Policy
Normal Stock Items
We fully stand by the quality and specifications of our products and offer a 30-day money back guarantee provided the merchandise is in original, unmarked condition.
All items come with a 100% full 30-day unconditional money back guarantee, less shipping expenses. If you don't love your jewelry, please send it back for a refund. Please note this does not apply to custom made or special order jewelry.
Most necklaces, bracelets and non-customizable jewerlry items typically quality for a full refund. Most rings are made to order. Each item on our website has a "Return Policy" section under "Product Details", please refer to that to determine if your item is eligible for a full refund or not.
All loose diamonds are given a sold with a 30-day full refund period as well no questions asked.
Custom Items
Custom jewelry is our specialty, and so we offer some items which are highly customizable created just for you to your exact specifications. Rather then offer a bland selection with limited alloys, diamond qualities, etc we always strive to offer our customers a wide variety of customizable configurations for jewelry. For this reason we can not offer an unconditional return policy for custom items, but our return policy is very reasonable and one of the best in the industry for custom items.
For custom made and special order items returned for an exchange, we will rework or resize any custom made jewelry at no charge. Or you may simply exchange for another item of equal or greater value where you are only responsible to pay for the difference in price, if any.
In fact we will continue to exchange your custom made jewelry and absorb all labor losses that went into making it and shipping costs to ship it to you until you are 100% satisfied. (Note: This service is provided at our discretion as long as we feel it is not being abused.) No other jeweler is committed to your satisfaction with custom made jewelry like we are, because we feel these items are a reflection of our own craftsmanship and we take great pride in our work.
For custom made and special order items returned for a refund, a 25% restocking fee minus shipping expenses will be assessed if you would simply like to have a refund and are not interested in an exchange.
In order to qualify for the 30-day return, you must return your jewelry post-marked no later than 30 days after the date of which you received it. If you have any questions, please email us prior to placing an order. Please also note there is a $10 charge for the jewelry box if it is not returned with the jewelry.
In the event you place an order and your card has been billed but you later decide to cancel the order prior to shipment, there is a 3% non-refundable charge. This is due to the fact that the credit card companies charge us to process your credit card and these fees are non-refundable to us even if we issue a full refund.